FARO
LOW COST CAR HIRE
LOW COST ALGARVE CAR HIRE PORTUGAL
TERMS & CONDITIONS
All Faro-Airport-Car-Hire.com online rental rates includes
* 250 Km per week.
* Third party insurance.
* Collision damage waiver liability.
* Bail bonds (where needed).
* Local taxes.
What is not included?
* Personal accident insurance (PAI).
* Additional non-mandatory insurances.
* Insurance exclusions - see the relevant insurance sections.
* Fuel: if the car is returned with less fuel than suplied the difference will
be charged. When making the booking renters can buy a full tank and may return
the car empty.
* Cleaning costs. The renter can opt for returning the car perfectely cleaned
as delivered or pay the cost of cleaning service.
* Garaging, tolls, congestion charges, parking and traffic fines.
* Lost keys, glasses, windscreen and tyres if not damaged by a reported accident.
* Drivers charges where applicable.
* Delivery and collection of your car out of our airport office can be arranged
during normal working hours. There may be a charge for this.
* Out of hours charges.
* Optional extras.
* One-way rental charges where applicable.
* Young drivers charges where applicable.
Flight information
* For airport pick-ups, it is essential that the correct flight
number and arrival time be given, before departure..
* If this is not available at the time of booking, please ensure that you inform
us of this at least 7 days prior to departure, either online or by phone. No
responsibility can be accepted or compensation allowed for a failed rental
due to the late provision of this information.
Drivers age
* If you are under 23 or over 65 years old please inform our
reservations staff at the time of booking. Age restrictions may
apply, and in some cases there may be a young drivers charge payable
at collection time.
Cancellation administration charge
* Faro-Airport-Car-Hire.com levy a charge for cancellation of
any pre payed booking you are unable to honour prior to your collection
date (see below).
* No refunds will be given for rentals ended early, late collections, no shows
or cancellations made after the rental start date.
* All cancellations must be made in writing, please e-mail us at helpdesk@faro-airport-car-hire.com
.
* Cancelations must be received by us before the rental start date otherwise
no refund of any pre-payment will be made.
Cancellation charges
7 or more days before start date €15
6-3 days before start date 50%
2-1 days before start date 75%
Period of rental
* The duration of your rental starts and finishes according to
the pick-up and drop-off dates and times detailed on your voucher,
the price of which will be confirmed at time of booking and is
calculated on the basis of 24-hour units. If you wish to extend
the rental period after collection of the car, or if you return
the car later than stated on your voucher, you will be charged
locally at the local daily rate, which may be higher than our online
rates. No refunds are payable on cars returned early.
Price information
* One rental day is equal 24 hours - Each fraction of a day is
considered as an aditional day.
* Prices quoted on this web page are 35% cheaper than desk or phone rates and
further discounts cannot be granted.
* Rates for 3 days are 50 % of the weekly rates.
* Rates more than 3 and less than 7 days are based on the 6 day pro-rate.
* Rates less than 3 days are based on the 4 day pro-rate.
* Rates more than 7 days are based on the 7 day pro-rate.
Special requests
* Child seats: these are mandatory in Portugal and must be requested
at the time of booking. If requested and confirmed at least 7 days
prior to departure these will be guaranteed.
* Roof racks are not available.
* GPS (Satelite Navigation System) is available and should be specially requested
at the time of booking. There is a charge for it as shown in the price list.
Early requests are recommended to guarantee availability.
Amendment charges
* Amendments to a booking may be subject to a €5 amendment
fee depending on the bureaucratic work involved.
Reservation protection
* For a small extra charge we can guarantee the delivery of the
car you book. Bookings cannot be made with less than 72 hours and
must be prepayed. Some restrictions may apply for special cars
during high requested seasons.
Delivery and collection/one-way rentals
* Delivery and collection is normally at our office outside Faro
airport. The car can be delivered and/or collected to your accommodation
or to Faro airport car park. A charge for delivery and collection
may apply and will be advised on booking if applicable.
* If you would like your car to be delivered, full address and delivery time
must be given at the time of booking.
* Deliveries and collections are available during normal working hours. If
you request a delivery/collection outside the normal working hours a "out
of hours" fee may apply.
* One way rentals are subjected to a surcharge as show in our price list.
Out of hours charges
* Sometimes flights will be met and cars supplied outside of
normal working hours. However, there may be an additional charge
for this service as shown in our price list. This will be quoted
when your flight timings are given to us. In the event that a flight
is delayed, causing the car pick-up to fall outside normal working
hours, the additional charge will be made locally, where the out
of hours service is available.
Drivers licence
* Drivers must produce a full driving licence held for at least
one year . Drivers with a new style licence must have all sections
with them.
* For some car types, drivers must have held a full licence for a minimum of
2 years.
* It is the driver’s responsibility to ensure that he/she has the appropriate
driving licence.
* We must be informed of any endorsements on the driver’s licence, as
we may not be able to take your booking.
* No refunds will be given for rentals rejected due to non-production of a
driving licence or non-disclosed endorsements.
* For faxed or photocopied licences please ask first for acceptance.
Rental documents
* The rental voucher sent by us by email must be presented when
picking up your rental car. Faro-Airport-Car-Hire.com cannot be
held responsible for rentals rejected if a voucher is not presented.
* You should retain your rental documents and related receipts for a minimum
of 28 days after returning home.
Additional drivers
* Charges may apply for additional drivers as shown in our price
list page. Additional drivers must be requested at booking time.
* Additional driver not requested at booking time can be requested at collection
time and are payable locally on pick-up.
Deposits
* All customers will be required to leave a deposit to cover
the collision damage waiver excess, theft waiver excess (where
applicable) and fuel . To do so, a valid credit card in the name
of the lead driver, must be produced upon collection of the car,
as a form of deposit.
* Cash deposits are usually not accepted.
* Where a deposit for fuel is payable, it will usually be refunded if the car
is returned with a full tank. If the tank is not returned full, our rep will
charge for fuel at its prevailing rate. They may also levy a refuelling charge.
Please check the fuel policy when you pick up your car.
Provision of cars
* Our rep can refuse to provide a car to any customer who is,
in his opinion, unfit to drive or does not meet eligibility requirements
or refuses to produce a credit card as a security deposit. In such
circumstances your contract with us will terminate immediately,
and we will have no further liability to you, and no refund will
be due.
Number of passengers
* Our rental cars are insured for a maximum number of passengers.
Faro-Airport-Car-Hire.com cannot accept responsibility if the vehicle
is not large enough to fit all passengers and luggage on arrival
if details were not supplied at the time of booking. In the interest
of safety this number must not be exceeded and if exceeded the
insurance will be invalidated.
Driving restrictions
* Our insurance is valid to drive in Portugal. Restrictions are
applicable when crossing country and state borders. Cross border
charges, as shown in our price list page, may apply if you want
to drive out of Portugal. Cross border Insurance should be requested
at booking time but can be asked at collection time and payable
locally.
Collision Damage and Theft Waiver Exclusions and Damage Excess
Waiver Product
* We waive, in most circumstances your liability to pay for any
damage caused to the vehicle during the period of hire, subject
only to the payment by you of a charge, referred to as an "excess" as
shown below depending on the car group. Your liability for the
damage will be limited to the cost of the excess. We call this
contractual waiver "Collision Damage Waiver" or "CDW".
CDW is subject to certain exclusions which include, without limit,
when damage is caused to windows/windscreens, wheels and tyres,
the underside or roof of the car or where the vehicle is driven
off-road or on un-tarmacked roads, without due care and attention,
negligently or where the driver is under the influence of alcohol
or drugs. Your liability to pay for the damage will therefore not
be waived in these circumstances and you may be liable for the
full cost.
* If you would like us to waive your liability to pay the excess referred to
above, then you can purchase our Super Collision Damage Waiver product (SCDW).
However, please be aware that even with this product you will still have to
compensate the car rental company for damage which falls within one of the
exclusions identified above.
* Theft Waiver (also known as Theft Protection) provides coverage for theft
or attempted theft, of the vehicle up to the full value of the vehicle and
any loss that we may incur. You are responsible for the excess of each claim,
which you will be required to pay as part of the overall excess deposit (unless
you are advised that this is not applicable at the time of booking). Your loss
will be limited provided the vehicle is used and its keys returned in accordance
with the terms and conditions of the rental agreement.
Super Collision Damage Waiver product (SCDW)
* On all bookings you will be required to leave a deposit to
the value of any CDW excess you may be required to pay if the vehicle
is damaged during the period of hire (see the paragraphs dealing
with CDW above). If the vehicle is damaged, the deposit will be
retained and treated as payment of the excess. If, however, you
have purchased our SCDW product, your liability to pay the excess
will be waived and you may reclaim it, provided that you bring
a police accident report. Your liability to pay for damage to the
vehicle will therefore be limited to the cost of the daily rate
you pay for SCDW.
* Please note than a police report is absolutely necessary for you to reclaim
your liability to pay the damage caused by accident or theft.
* SCDW (and CDW) do not apply in relation to damage to windows/windscreens,
wheels and tyres, the underside and the roof, the interior of the car, towing
charges or where the vehicle is driven off-road or on un-tarmacked roads, without
due care and attention, negligently or where the driver is under the influence
of alcohol or other drugs. Your liability to pay the cost of the damage will
therefore not be waived in these circumstances and you may be liable for the
full cost.
* In the event that keys are lost or damaged, you will be liable for the reasonable
costs of obtaining a replacement, and further costs if directly related to
the theft of the car.
* SCDW does not apply when taking vehicles "off road" or
on un-tarmacked roads. Your liability to pay the CDW excess will therefore
not be waived in these circumstances and you may be liable for the full excess.
Excess and Excess Waiver
* For groups A, B, C, D -> Excess 650,00 € / Waiver 7,50 € per
day
* For groups E, F, F1, G, G1, G2-> Excess 750,00 € / Waiver 8,50 € per
day
* For groups H, H1, I, I1 -> Excess 800,00 € / Waiver 9,50 € per
day
* For groups J, J1, L, K -> Excess 1.000,00 € / Waiver 10,50 € per
day
Taxes
* All taxes are included except those on any extras purchased
locally. e.g. one-way drop-off fees, child seats, additional drivers,
etc.
* Faro-Airport-Car-Hire.com reserves the right to levy any government increases
in local taxes that may be introduced after the printing of these terms and
conditions.
* Any additional charges payable on arrival are subject to local taxes at the
prevailing rate in Portugal (VAT 20%).
* Payments on collection are subjected to a mobile credit card processing fee
of 5% when made by credit card.
Car type/suitability
* Faro-Airport-Car-Hire.com are unable to guarantee the delivery
of a particular make or model withing the group you choose. The
cars shown on your fleet lsit are for guidance only as an example
of the possible cars within this group and may be substituted for
an alternative, similar or upgraded car (at no extra cost).
* If you have booked a prestige car, the specific car booked is guaranteed.
* If it becomes impossible to provide your booked car due to breakdown or an
accident, a similar or upgraded car will be provided.
* If you are dissatisfied in any way with the standard of your booked car,
you must advise us immediately so we may be able to satisfy your claim.
Mechanical difficulties/accidents
* In the event of any mechanical difficulties or accidents involving
your car, it is important that details are reported to us immediately.
* In the event of an accident you must also complete an accident report form
by the end of the rental period.
* Local police should also be notified in the case of accidents and a signed
police report obtained.
* Full details of third parties should also be obtained.
* You are not given authority to repair a vehicle.
* You should retain copies of all rental documentation in the event an insurance
company is involved.
* Your insurance cover may be invalidated if this procedure is not followed
correctly and this may prejudice any claim for compensation.
* A check-in form must be signed on return of the vehicle. Failure to do so
may delay the investigation of disputes regarding damage excess charges.
Complaints
* Faro-Airport-Car-Hire.com aims to resolve complaints within
28 days of receipt. Some complaints may take longer than 28 days
owing
to the nature of the issue and information provided. Faro-Airport-Car-Hire.com
can only consider complaints that reach us within 15 days of the
final day of rental to which the rental voucher refers. Actions
against Faro-Airport-Car-Hire.com are restricted to the laws that
occur within the jurisdiction of the Portuguese courts.
General conditions
* All bookings by our customers are subject to our terms and
conditions.
* The customer acknowledges that in making a booking with Faro-Airport-Car-Hire.com
he/she does so only on the basis of the material contained in our brochure,
voucher, on our website or information provided on the phone by its employees.
* Please note that the rental of the vehicle will be subject to the law of
Portugal and for this reason you will be required to sign a rental contract
with us as imposed by law. You should satisfy yourself that you understand
(and agree) to its terms and conditions, as you will be subject to, and must
comply with these terms, and the local law.
* Faro-Airport-Car-Hire.com will not be held responsible for anyone driving
under the influence of alcohol/drugs, causing wilful damage, off road driving
or
driving without due care and attention. The customer will accept responsibility
in respect of such claims. This list is not exclusive.
* The lessor reserves the right to utilise the credit card provided by the
renter for billing of any potential costs and fees (for ex. fines) to be passed
on to the renter for a period of 3 months after the rental.
* The agreed upon rental fee includes at 250 free kilometres per week.
Excess kilometres driven shall be paid for pursuant to the applicable price
list.
* Cars and all offers included in our web site or brochure are subject to availability.
Force majeure
* Faro-Airport-Car-Hire.com shall not be liable itself or vicariously
through its rep's for either a failure to perform or delay in performing
any of its obligations under or pursuant to this booking, voucher,
reservation, rental or terms and conditions, if and in so far as
performance is delayed, hindered or prevented by force majeure,
which expression shall mean any event beyond the reasonable control
of the party in question. In the event that the force majeure persists
for more than 14 consecutive days, Faro-Airport-Car-Hire.com may
terminate and withdraw this booking, reservation or rental by giving
14 days
notice to the clients original billing address.
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